Outstanding after-sales service

The enormous genetic potential of LOHMANN birds has been proven over the years through the continuous advances in their performance worldwide. Current analysis of production data captured from LOHMANN pure lines along with field data of parentstock and commercial flocks received from our customers confirm this fact.
Utilizing this genetic potential requires optimally adapted, up-to-date management tools and optimum health conditions in light of the nutritional requirements of these modern layers. This is where the LOHMANN Technical Service Team comes in.



Technical Service Team – a core part of LOHMANN

The Technical Service Team has been a core part of the LOHMANN business ever since our early years. Besides strengthening our sales success, this kind of aftersales support plays a central role in our customer relationships.
Every Sales and Service team member in every area of the world is in close contact with their customers on the ground. They handle basic customer demands such as carrying out routine visits, answering questions and responding to elementary requests.

Team of experts

Besides our Sales and Service representatives dedicated to every area, our Technical Service Team is supported by a team of experts. The team is made up of different technical service groups covering the most important topics relating to layer breeder and commercial business.
At present, these groups are as follows: Incubation and Hatchery, Flock Management, Feeding and Nutrition, Diagnostics and Diseases, and Quality Management.



Management tools

Besides customer support and care, the Technical Service Team is responsible for supplying our customers with a range of publications and management tools. LOHMANN experts have recently developed a series of more effective IT tools in line with modern customer support and communication methods.
These new tools include smartphone and tablet apps such as the Specification App and the Lighting Program for different LOHMANN breeds. Another very useful tool is Flockman4U, designed for flock data recording, evaluation and anonymized benchmarking in a worldwide database.

New program

A new online Flock Surveillance Program (FSP) gives customers an overview of their current DOC deliveries. It enters relevant information such as transport details and 7-day mortality and uploads pictures relating to shipments and housing.

Schools and courses

Another essential role of the Technical Service department is organizing various seminars worldwide for sharing and exchanging business-related topics and ideas with our customers.
The LOHMANN School and our Hatchery Course held in Cuxhaven every year are examples of these training events. In other words, from the first day of a day-old chick’s life through to production maturity, our Technical Service team does its very best to safeguard the performance and profitability of LOHMANN birds on the customer’s premises.

Farhad Mozafar